Damien's cameras kept dropping out and lagging on remote viewing. The fix had nothing to do with the cameras themselves.
Damien's large double storey Melton home had SecureCam cameras installed, but two of them — the ones furthest from the router — kept dropping connection or lagging badly on remote viewing. The cameras themselves were working correctly; the problem was coverage.
At the follow-up assessment, we found significant WiFi dead spots at the rear of the property, exactly where the affected cameras were mounted — a common issue in larger homes with a single router doing all the work.
Rather than adding more cameras or troubleshooting the same weak signal, we installed a WiFi mesh system with access points positioned specifically to cover the rear of the property. The cameras reconnected to the stronger signal automatically, and the rest of the home's WiFi improved as a side effect.
The mesh system was installed and each access point's coverage tested directly at the previously-affected camera locations before we called the job complete — not just a general signal check, but confirmation at the exact points that had been failing.
"Cameras used to drop out constantly. Since the network upgrade, not a single issue."
Often it's the network, not the camera. We diagnose the actual cause at the free assessment.
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