Priya's family wanted proper coverage for their Craigieburn home — without a system so complicated they'd stop using it. Here's what we found, what we installed, and why the side gate ended up being the most important camera on the property.
Priya and her family had lived on their Hunt Street property for six years with nothing beyond a doorbell camera. After a run of car break-ins reported nearby, they wanted proper coverage — but were wary of a system so complicated they'd never fully use it.
At the free assessment, our technician walked the property with Priya rather than just measuring from a floor plan. That's when we found the actual problem: a side gate leading to the backyard, invisible from both the street and the front door. It was the kind of access point a standard "4 cameras, front and back" package would have missed entirely.
We recommended the Family Protection Package with the camera count adjusted specifically for the side gate — six cameras instead of the standard four, with one placed to cover the exact angle that had been missing. A video intercom was added at the front door so Priya could see and speak to visitors without opening it, especially useful with young kids home after school.
The full install — including the trickier cable run to the side gate camera — was completed in a single day by a two-person team. Cameras and the intercom were fitted, tested, and connected to the app before the technicians left, with a full walkthrough so Priya's whole family knew how to use it, not just her.
"Explained everything as they went, no upsell pressure, and the app was set up on my phone before they left. Been six months, zero issues."
The free assessment is exactly how we'd find it — before you pay for anything.
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