Lena manages a six-unit block in Werribee where visitor access used to mean six different problems. Here's how one multi-tenant intercom system fixed it.
Before the upgrade, each unit in this Werribee block handled visitor access differently — some residents had nothing at all, others had mismatched standalone doorbells that weren't connected to anything. Property manager Lena V. was fielding complaints about tradespeople and deliveries not being able to get in.
The building needed one consistent system that every resident could use from day one, without Lena having to manage six separate accounts or troubleshoot six different pieces of hardware.
We installed one video intercom panel at the building's main entry, connected to a multi-tenant system where each of the six units gets its own login on the SecureCam app. Residents see and speak to visitors from their own phone, and can grant one-off entry remotely without leaving their unit.
The panel itself was fitted and wired in a single visit. Resident onboarding — setting up each unit's login and running through the app — was completed progressively over the following week as residents were available, coordinated directly with Lena rather than requiring a single all-hands day.
"Managing six units used to mean six different problems. Now everyone just has the app on their own phone."
One system, one point of contact, no more chasing six different problems.
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